In travel assistance, every approved payment represents much more than just a transaction—it’s a completed sale and a traveler who can access coverage when they need it.
For Assist 365, growing in markets such as Argentina, Chile, Brazil, Colombia, and Mexico required a local, reliable, and flexible payment experience. The company needed to reduce friction at checkout, accept payments in local currency, offer installment plans, and enter new markets without operational complexity.
With Rebill, Assist 365 was able to improve its regional payment operations, achieve high approval rates, enable financing, and operate more quickly in each market.
A Little About Assist 365
Assist 365 is an international travel assistance company that positions itself as the ideal companion for Latin American travelers.
With 11 years of operation, its main markets are Argentina, Chile, Brazil, Colombia, and Mexico. Its goal is to enable more people to travel with peace of mind by providing access to assistance coverage that is simple and tailored to the realities of each country.
The Challenge of Selling Travel Assistance in Latin America
Before working with Rebill, Assist 365 faced limitations with vendors that had extensive global experience but limited local responsiveness.
In an industry where checkout is critical, payment approval has become a key metric. Every passenger who is unable to complete their payment represents a lost sale and one fewer opportunity to travel with coverage.
In addition, Assist 365 needed a solution that would allow it to operate regionally without losing financial control: to collect payments in local currency, access competitive exchange rates, consolidate revenue into a global account in U.S. dollars, and have clear visibility into every transaction.
How Rebill Helped Assist 365
Assist 365 began working with Rebill through bank transfers in Colombia. It then expanded its operations to Chile, and after confirming that the process was working properly, it moved on to card payments and installment plans.
Rebill provided Assist 365 with a platform to process local payments in various Latin American markets, with the flexibility needed to adapt to each country.
One of the key advantages was the ability to receive payments in local currency at a competitive exchange rate, while maintaining a single global account in dollars into which funds generated in different countries are deposited.
Payment Approval as a Driver of Growth
For Assist 365, the approval rate is “the magic number.”
With Rebill, 98% of Colombian travelers who proceed to checkout are able to successfully complete their payment. In Chile, the approval rate is 93%.
These approval rates are driving Assist 365's growth in the region, because every approved payment represents a completed sale and a traveler who can access coverage.
Financing to Boost Sales
Assist 365 also introduced fees in various markets.
Today, 20% of travelers choose to pay in 6 or 12 installments. In addition, the average ticket price is 20% higher, because customers can purchase higher-value coverage or add more family members to the trip when they have the option to finance it.
In this context, installment plans are not just another payment option—they become a business tool for increasing accessibility, improving conversion rates, and raising the average order value.
Financial Transparency
Transparency is a core value for Assist 365, and one of the reasons they chose to work with Rebill.
With Rebill, the team can view the full details of each transaction: amount, fee, and cost. This visibility allows them to operate with greater control, better understand their payment structure, and simplify the financial management of their regional operations.
Rapid market expansion
Rebill also enabled Assist 365 to move more quickly.
Initial integration takes one or two weeks, but once it's in place, opening a new market can take as little as one day. In the case of Mexico, the process took only a few hours.
That speed is key for a company that operates in multiple countries and needs to respond quickly to new growth opportunities.
Clear results
With Rebill, Assist 365 was able to:
- 98% payment approval rate in Colombia.
- 93% payment approval rate in Chile.
- 20% of travelers pay in 6 or 12 installments.
- A 20% increase in the average check thanks to financing.
- Access to new markets within days or hours after initial integration.
- Greater transparency regarding the amounts, fees, and costs of each transaction.
What does Assist 365 say about Rebill?
“We chose Rebill primarily because of its payment approval rate. We’ve seen how the platform has evolved, we’ve seen the quality of its service, and we’re fully confident that they’re the best payments partner in Latin America.”
— Marcos Chiabo
Looking to the future
Assist 365's experience shows that, to sell essential services in Latin America, it's not enough to have a regional presence—the payment experience must also be local.
With Rebill, Assist 365 can accept payments in local currency, offer financing, improve payment approval rates, and rapidly expand into new markets, while maintaining control and transparency over its financial operations.
For companies looking to grow in Latin America—especially in the travel, assistance, insurance, or high-impact services sectors—Rebill offers a payments infrastructure designed to drive more conversions, improve operations, and adapt to each market.
